Everything you need

Built for WhatsApp.
Built for your team.

Every feature WayScend ships is designed around one goal: making WhatsApp the most effective business channel you run.

All Features

One platform. Every WhatsApp use case.

From day one to enterprise scale — WayScend covers every scenario your team will face on WhatsApp.

Shared Team Inbox

All WhatsApp conversations in one place. Assign to agents, add internal notes, use saved replies, track Open / Waiting / Resolved status.

Bulk Campaigns

Send personalised WhatsApp messages to thousands at once using Meta-approved templates. Schedule campaigns and watch delivery in real time.

Message Templates

Build and manage your Meta-approved templates inside WayScend. Add buttons, media, and dynamic variables — then reuse across campaigns.

Contact Management

Import contacts, add custom fields, tag customers, manage opt-outs, and keep every customer profile tied to message history.

Segments

Build saved audiences from filters, tags, location, purchase history, and behavior so campaigns reach the right customers.

Analytics & Reports

Track delivered, read, and replied rates per campaign. Monitor agent response times and team-level performance with exportable reports.

Automation Rules

Trigger instant replies on keywords, auto-assign chats, send welcome flows for new contacts, and fire webhooks to your other systems.

Saved Replies

Create approved response snippets for FAQs, refunds, order status, pricing, and handoffs so agents answer faster.

Staff & Roles

Invite agents, control admin access, assign ownership, and keep WhatsApp operations accountable across your team.

Billing

Manage your subscription, plan limits, invoices, and upgrades without leaving the WayScend dashboard.

API Access

Generate API keys and send WhatsApp messages from your product, backend jobs, Zapier, Make, n8n, or internal tools.

Outgoing Webhooks

Send real-time events to your systems when messages arrive, campaigns send, conversations resolve, or assignments change.

Shared Team Inbox

Support that scales without hiring more people

Most businesses manage WhatsApp on a personal number, forwarding screenshots to their team. WayScend gives every conversation a proper home — with accountability, history, and structure.

  • One number, unlimited agents — no shared login
  • Conversation history preserved even when agents change
  • Private internal notes alongside the conversation
  • Saved quick-replies for FAQs and common responses
  • Labels and tags to filter and organise conversations
Team Inbox — All Conversations
All (32) Open (14) Mine (7) Resolved (11)
P
Priya Mehta
Hi, my order hasn't arrived…
Open
V
Vikram Singh
Refund processed ✓
Resolved
M
Meera Nair
When will the item restock?
Waiting
📌 INTERNAL NOTE — Team only
Customer is a repeat buyer (×8 orders). Offer complimentary shipping on next order as goodwill gesture.
Bulk Campaigns

WhatsApp campaigns that actually get read

Email open rates hover around 20%. WhatsApp read rates on WayScend campaigns average 40–60%. That's the difference between a message that gets noticed and one that gets buried.

  • Send to uploaded CSV or built-in contact segments
  • Variable fields: name, order ID, custom data from your sheet
  • Schedule campaigns for any date and time
  • Per-contact delivery and read tracking
  • Replies from campaign auto-open in Team Inbox
Campaigns / New Campaign
Recipients
4,200
Read Rate
42%
Template: Festival Offer
🎉 Hi {{first_name}}!
Exclusive Diwali deal — 30% OFF with code DIWA30
Valid till 1 Nov. Don't miss it 🪔
→ shop.example.com
Delivery Progress
3,024 / 4,200 sent72%
Automation Rules

Set it once. Let it run forever.

Automation rules in WayScend are dead simple to set up but incredibly powerful. Define a trigger, pick an action, activate the rule. Your team gets back hours every week.

  • Keyword triggers with instant template replies
  • New contact → welcome flow → auto-assign to sales
  • Out-of-office replies during non-business hours
  • Webhook fire on any trigger event — sync with your CRM
  • Escalation rules to move unresolved chats to senior agents
Automation / Active Rules (5)
Welcome New Contact Active
New contact added → Send Welcome template → Assign to Sales team
Order Status Auto-Reply Active
Keyword: "order", "track", "delivery" → Send Order Status template
After-Hours OOO Active
Time: Outside 9am–6pm IST → Send OOO message + Add to follow-up list
CRM Webhook Sync Active
On chat resolved → POST to webhook URL (sync with CRM)
Analytics & Reports

Data that tells you what's working and what's not

Campaign reports, agent performance, response time trends — WayScend surfaces the numbers that matter so you can make decisions based on evidence, not gut feel.

  • Campaign stats: sent, delivered, read, replied
  • Agent-level first response time and resolution time
  • Daily, weekly, monthly message volume trends
  • Export reports as CSV for your own analysis
Analytics — Last 30 Days
14,832
Delivered
42%
Read Rate
3.2s
Avg Reply
98.4%
Delivery
Messages This Month

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